Vertex Customer Service India Pvt Ltd
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2.9Overall
Rating Breakdown
Salary
2.7
Work-Life
3.0
Culture
3.3
Growth
2.8
Company Info
- Founded
- 1996
- Employees
- 1001 - 5000
- Turnover (Cr)
- ₹100 - 500 Cr
- Headquarters
- London, United Kingdom
Pros & Cons(165 reviews)
👍 Pros
- Employee Friendliness & benefits26
- People/Colleagues25
- Work Environment23
- Quality of Work22
- Work-Life Balance20
👎 Cons
- Salary35
- No Cab & Transport Facility17
- Limited Career Growth Opportunities14
- Leave Policy13
- No Work from Home12
Salary
Is the salary as per market standard?
Yes
25 (36%)
No
45 (64%)
Tell us about your last increment
Less than 10%
34 (49%)
10-15%
12 (17%)
15-20%
5 (7%)
Not Eligible
19 (27%)
Work life balance
How many hours you normally work in a day?
5-6 Hours
0 (0%)
8-10 Hours
1 (100%)
10+ Hours
0 (0%)
Does Vertex Customer Service India Pvt Ltd have a flexible working hours policy?
Yes
1 (100%)
No
0 (0%)
Case to case basis
0 (0%)
Company culture
How smart are your colleagues?
Extremely smart
24 (32%)
Average
45 (59%)
Below average
7 (9%)
How punctual are your co-workers?
Always on time
34 (44%)
Most of time
36 (47%)
Seldom on time
7 (9%)
How often do you have parties/offsites?
Weekly
5 (7%)
Monthly
19 (25%)
Quarterly
16 (21%)
Yearly
19 (25%)
Managment doesn't believe in it
16 (21%)
Career growth
How often do employees get promotions?
Less than 1 year
15 (21%)
1-2 Years
34 (47%)
2-3 Years
11 (15%)
3+ Years
13 (18%)
How many trainings do you attend every year?
More than 6 times in a year
18 (24%)
3-5 times in a year
16 (21%)
1-2 times in a year
22 (29%)
No such programs
20 (26%)
Salary Insights
| Role | Min | Avg | Max |
|---|---|---|---|
| Customer Care Executive/ Associate - Voice | ₹152K | ₹230K | ₹408K |
| Team Lead - Voice | ₹195K | ₹239K | ₹295K |
| Team Lead | ₹194K | ₹255K | ₹336K |
| Fresher | ₹152K | ₹225K | ₹313K |
| System Administrator | ₹149K | ₹287K | ₹489K |
| Operations/ Process - Manager | ₹367K | ₹571K | ₹821K |
| Customer Care Executive/ Associate - Non Voice/ Web | ₹165K | ₹198K | ₹228K |
| MIS Executive | ₹212K | ₹258K | ₹326K |
| Accountant/ Accounts Executive | ₹195K | ₹253K | ₹326K |
| Network Administrator | ₹233K | ₹480K | ₹848K |