SERCO BPO INDIA PVT LTD
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3.0Overall
Rating Breakdown
Salary
2.9
Work-Life
3.0
Culture
3.2
Growth
2.6
Company Info
Pros & Cons(177 reviews)
👍 Pros
- People/Colleagues31
- Work Environment27
- Training and Development19
- Cab & Transport Facility18
- Employee Friendliness & benefits15
👎 Cons
- Salary56
- No Work from Home23
- Not much Work-Life Balance22
- Exit Policy/Notice Period21
- Average Yearly Appraisal21
Salary
Is the salary as per market standard?
Yes
31 (34%)
No
60 (66%)
Tell us about your last increment
Less than 10%
37 (44%)
10-15%
17 (20%)
15-20%
3 (4%)
Not Eligible
28 (33%)
Work life balance
How many hours you normally work in a day?
5-6 Hours
0 (0%)
8-10 Hours
6 (86%)
10+ Hours
1 (14%)
Does SERCO BPO INDIA PVT LTD have a flexible working hours policy?
Yes
1 (14%)
No
5 (71%)
Case to case basis
1 (14%)
Company culture
How smart are your colleagues?
Extremely smart
27 (28%)
Average
53 (55%)
Below average
16 (17%)
How punctual are your co-workers?
Always on time
27 (28%)
Most of time
54 (55%)
Seldom on time
17 (17%)
How often do you have parties/offsites?
Weekly
3 (3%)
Monthly
14 (14%)
Quarterly
19 (19%)
Yearly
24 (24%)
Managment doesn't believe in it
38 (39%)
Career growth
How often do employees get promotions?
Less than 1 year
19 (20%)
1-2 Years
37 (39%)
2-3 Years
9 (9%)
3+ Years
30 (32%)
How many trainings do you attend every year?
More than 6 times in a year
20 (20%)
3-5 times in a year
9 (9%)
1-2 times in a year
36 (37%)
No such programs
33 (34%)
Salary Insights
| Role | Min | Avg | Max |
|---|---|---|---|
| Customer Care Executive/ Associate - Non Voice/ Web | ₹151K | ₹220K | ₹384K |
| Customer Care Executive/ Associate - Voice | ₹167K | ₹232K | ₹350K |
| Fresher | ₹158K | ₹230K | ₹334K |
| Accountant/ Accounts Executive | ₹156K | ₹199K | ₹243K |
| Operations/ Process - Manager | ₹291K | ₹1018K | ₹1706K |
| Quality - Coach/ Analyst | ₹161K | ₹269K | ₹371K |
| Team Lead | ₹190K | ₹294K | ₹466K |
| Team Lead - Voice | ₹222K | ₹361K | ₹501K |
| Back Office Executive | ₹190K | ₹218K | ₹267K |
| Other Call Centre/ Operations/ Customer Service | ₹183K | ₹250K | ₹357K |