SERCO BPO
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3.0Overall
Rating Breakdown
Salary
2.7
Work-Life
3.1
Culture
3.4
Growth
2.8
Company Info
Salary
Is the salary as per market standard?
Yes
1 (14%)
No
6 (86%)
Tell us about your last increment
Less than 10%
3 (50%)
10-15%
1 (17%)
15-20%
1 (17%)
Not Eligible
1 (17%)
Work life balance
How many hours you normally work in a day?
5-6 Hours
0 (0%)
8-10 Hours
0 (0%)
10+ Hours
0 (0%)
Does SERCO BPO have a flexible working hours policy?
Yes
0 (0%)
No
0 (0%)
Case to case basis
0 (0%)
Company culture
How smart are your colleagues?
Extremely smart
2 (33%)
Average
4 (67%)
Below average
0 (0%)
How punctual are your co-workers?
Always on time
2 (33%)
Most of time
4 (67%)
Seldom on time
0 (0%)
How often do you have parties/offsites?
Weekly
0 (0%)
Monthly
0 (0%)
Quarterly
1 (17%)
Yearly
2 (33%)
Managment doesn't believe in it
3 (50%)
Career growth
How often do employees get promotions?
Less than 1 year
1 (17%)
1-2 Years
3 (50%)
2-3 Years
1 (17%)
3+ Years
1 (17%)
How many trainings do you attend every year?
More than 6 times in a year
0 (0%)
3-5 times in a year
2 (33%)
1-2 times in a year
2 (33%)
No such programs
2 (33%)
Salary Insights
| Role | Min | Avg | Max |
|---|---|---|---|
| Customer Care Executive/ Associate - Voice | ₹150K | ₹233K | ₹449K |
| Customer Care Executive/ Associate - Non Voice/ Web | ₹149K | ₹220K | ₹493K |
| Team Lead - Voice | ₹155K | ₹279K | ₹487K |
| Team Lead | ₹157K | ₹273K | ₹510K |
| Fresher | ₹154K | ₹226K | ₹470K |
| Customer Service Executive/ Officer | ₹150K | ₹193K | ₹303K |
| Operations Manager | ₹201K | ₹486K | ₹980K |
| HR Executive/ Officer | ₹149K | ₹221K | ₹338K |
| Accountant/ Accounts Executive | ₹151K | ₹239K | ₹365K |
| Telecalling/ Telemarketing/ Telesales - Executive | ₹149K | ₹240K | ₹591K |