3.4Overall
Rating Breakdown
Salary
3.2
Work-Life
3.4
Culture
3.7
Growth
3.3
Company Info
- Founded
- 2001
- Employees
- 10001+
- Turnover (Cr)
- ₹1000 - 2500 Cr
- Headquarters
- Mumbai
Pros & Cons(577 reviews)
👍 Pros
- Work Environment91
- People/Colleagues82
- Employee Friendliness & benefits69
- Work-Life Balance66
- Quality of Work63
👎 Cons
- Salary117
- Average Yearly Appraisal60
- No Work from Home50
- Limited Career Growth Opportunities44
- Leave Policy30
Salary
Is the salary as per market standard?
Yes
98 (42%)
No
135 (58%)
Tell us about your last increment
Less than 10%
109 (47%)
10-15%
47 (20%)
15-20%
19 (8%)
Not Eligible
55 (24%)
Work life balance
How many hours you normally work in a day?
5-6 Hours
2 (10%)
8-10 Hours
16 (80%)
10+ Hours
2 (10%)
Does Firstsource Solutions Ltd have a flexible working hours policy?
Yes
15 (75%)
No
2 (10%)
Case to case basis
3 (15%)
Company culture
How smart are your colleagues?
Extremely smart
80 (34%)
Average
130 (55%)
Below average
26 (11%)
How punctual are your co-workers?
Always on time
91 (38%)
Most of time
120 (50%)
Seldom on time
29 (12%)
How often do you have parties/offsites?
Weekly
9 (4%)
Monthly
37 (15%)
Quarterly
72 (30%)
Yearly
55 (23%)
Managment doesn't believe in it
68 (28%)
Career growth
How often do employees get promotions?
Less than 1 year
31 (13%)
1-2 Years
93 (39%)
2-3 Years
56 (24%)
3+ Years
57 (24%)
How many trainings do you attend every year?
More than 6 times in a year
34 (14%)
3-5 times in a year
59 (25%)
1-2 times in a year
96 (40%)
No such programs
51 (21%)
Salary Insights
| Role | Min | Avg | Max |
|---|---|---|---|
| Customer Care Executive/ Associate - Voice | ₹149K | ₹239K | ₹440K |
| Customer Care Executive/ Associate - Non Voice/ Web | ₹150K | ₹217K | ₹389K |
| Team Lead - Voice | ₹161K | ₹310K | ₹619K |
| Team Lead | ₹176K | ₹278K | ₹492K |
| Fresher | ₹151K | ₹232K | ₹411K |
| Administration Assistant/ Executive | ₹157K | ₹251K | ₹506K |
| HR Executive/ Officer | ₹179K | ₹278K | ₹451K |
| Quality - Coach/ Analyst | ₹153K | ₹247K | ₹467K |
| Operations Manager | ₹242K | ₹601K | ₹964K |
| Technical Support Associate (Voice) | ₹164K | ₹244K | ₹349K |